Troubleshooting

What does the email verification banner mean?

Updated 17 September 2026

The banner appears while your account's email address is unconfirmed.

  1. Select the Verify email link in the banner. BDigital resends a verification email to the address on the account.
  2. Open the email and follow its link to confirm.
  3. Can't find it? Check your junk or spam folder, and make sure the address on your account is spelt correctly.

If the email never arrives, raise a ticket and the team can check the address on the account.